Using the Customer Portal, you can now send emails direct to the LAMDA Exams team best suited to handle your query. This will mean you will receive a much faster and accurate response, straight from those who can help you.
Using the "Submit a Ticket" and providing certain details, will ensure that we can help you and resolve your query or issue as quickly as possible. The below details and attached table, should assist you with providing the right information allowing us to respond to your email swiftly and accurately:
Important: Please be aware that LAMDA can only communicate with the Registered Centre Coordinator / Head of Centre of a UK or International Private Centre or the listed Correspondence Contact for a Public Centre Learner
Email Address - Enter your primary contact email address (If you are a Private Centre Coordinator / Head of Centre or Correspondence Contact for a Public Centre Learner, this must be the email as sociated to your Centre or Learner Entry)
Name - Your name
Centre Code / Centre Name - If you are a registered UK or International Private Centre please provide your six letter Centre Code. Public Centre Customers should detail which Public Centre they are contacting LAMDA about (i.e London, Cambridge, Manchester etc). If you don't have a Centre Code or Centre Name, then you can leave this option blank.
Type - Select the type that best fits your query that have. This is what will allow us to ensure the right people receive your email. The table below should help you to identify where to send your query:
Type | Example query | Team that will handle it |
General Enquiry | Questions about LAMDA Examinations Questions about suitability of Teacher LAMDA Examinations |
Customer Services |
New Centre Registration | For Teachers wishing to register as a UK or International Private Centre For help with completing the Centre Registration Form To submit a completed Registration Form | |
Informal Complaint / Feedback |
| |
Formal Complaint |
| |
Date Booking Request – UK Private Centre | For UK Private Centres who need to alter a submitted date booking request or who are having issues submitting a date booking request via ExamTrack |
Date Bookings Team
|
Date Booking Request – International & ROA | For International Private Centres and UK Private Centres wishing to booking Remote Online Assessments | |
UK & ROA Public Centre Entry | For Customers who are submitting Learners for either a UK Public Centre or Remote Online Public Centre |
Public Centre Team |
UK & ROA Public Centre Scheduling | For Customers who have entered Learners for either a Face to Face or Remote Online Assessment Public Centre with scheduling requests (Please note that these cannot always be guaranteed) | |
UK Private Centre Scheduling | For Customers from UK Private Centres with scheduling requests | Private Centre Team |
International & ROA Scheduling | For Customers from International Centres or running Remote Online Assessments with scheduling changes or request |
International / ROA Team |
Results | For Customers who require: Name spelling changes to be made after an examination but before results are received A change to the postal address where Results are to be sent |
Results Team |
Replacement / Duplicate Certificates | For Customers who wish to acquire a replacement or duplicate certificate | |
Syllabus Enquiries | For Teachers who require information or support regarding the content or delivery of LAMDA exams |
Qualifications Team |
Reasonable Adjustments (RA) | For Teachers / Parents entering learners who require Reasonable adjustments | |
UCAS Enquiry | For Customers who have questions regarding UCAS points | |
Publication Queries | For any customers who have questions surrounding any LAMDA Examinations Publications | |
Enquiries about Results (EAR) | For any customers who wish to submit an Enquiry about Results application after having received results following an examination Event |
Quality & Compliance Team |
Stage 1 Appeal | For Customer wishing to appeal against either: Outcome of a complaint investigation Outcome of an EAR investigation Outcome of a Malpractice or Maladministration Investigation Outcome of Reasonable Adjustment / Special consideration decision Against Sanctions imposed | |
Remittance Advice | For Customer submitting Remittance Advice following payment for exams |
Finance |
Transfer Credit Vouchers (TCV) | For Customers wishing to apply for a TCV or add the value of a TCV to the outstanding balance | |
Payment Query | For Customers who have a query around making a payment or alternate methods of making a payment to LAMDA | |
LAMDA Examiner Applications | For people wishing to submit an application to become a LAMDA Examiner | Chief Examiner’s Team |
Directory of Teachers | For people wishing to join LAMDA’s Directory of Teachers | Marketing |